Disclaimers & Privacy Policy

We will make all possible efforts to provide exceptional customer service. We understand what it's like to not have your voice heard for just for being you. We want to be a part of your self-care journey every step of the way, and that includes taking care of you. We love feedback so go ahead and contact us with questions or concerns. 

Are you a brick and mortar or other online store and would like to carry our brand? Awesome! Reach out to us at info@altcosmetics.ca to read about the perks of being an ALT. Wholesaler!

- Credit / Debit Cards
- PAYPAL

- eTransfer

- Sezzled (Buy Now Pay Later)

What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To comply with any applicable laws and regulations

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Our company is hosted on the Shopify.com platform. Shopify.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

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We use applications through the shopify app store such as google analytics for internal business purposes only. As these are external services, such practices are not covered by this Privacy Policy.

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If you don’t want us to process your data anymore, please contact us at info@altcosmetics.ca or send us mail to: P.O Box 617 Tofield, Alberta T0B4J0

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Last updated March 6^th 2021

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@altcosmetics.ca  or send us mail to: P.O Box 617 Tofield, Alberta T0B4J0