Return and Refund Policy
We take huge pride in all of our products and hope you enjoy them as much as we do, however should there be any reason you are unhappy with your purchase, please reach out to us so we can give you an enjoyable experience.
Cancellations: If you wish to cancel your order, you may do so within 24 hours of the order being placed and if you have not received confirmation of dispatch yet. If it has been within the 24 hour period, yet we have sent a confirmation of dispatch, you will not be able to cancel your order. There will also be a 10% restocking fee for the cancellation of your order.
Return // Exchange // Cancellation: Due to the nature of these products, we do not accept refunds or exchanges. We do not accept cancellation of orders.
Refunds: NO refunds. Orders go into the queue immediately after they are submitted. This requires time and materials, and I CANNOT refund once your order is placed. If you have any doubts, please reconsider. It will save an uncomfortable conversation.
"I PLACED AN ORDER, AND THEN I HAD CAR TROUBLE, MY CAT GOT SICK, I FORGOT I WAS OUT OF LAUNDRY DETERGENT, ETC. WILL YOU REFUND MY MONEY?"
I'm sorry, but there are NO REFUNDS after an order is placed. Please refer to the refund section in the policies above.
"YOU TOOK TOO LONG ON MY ORDER. I WANT A REFUND."
We try to get out orders as quick as we can, but sometimes there are delays. Especially during the Halloween and Christmas season. When you purchase from us, you are supporting a small, family owned business who put their heart and soul into every order. Please be patient with us, and if you have any questions or concerns, don't hesitate to reach out us.
We do not offer refunds even if we are delayed in sending out your order.
Lost/Stolen Policy: if your package gets lost/stolen please contact the carrier and file a report. Once your package has left our facility and onto the hands of the mail courier, we are not responsible for the condition you receive it. We make sure everything is packaged accordingly to avoid damage during shipping. ALT. Cosmetics is not responsible for lost/ stolen packages and will not resend packages for lost or stolen orders.
Damaged Products: Minor damage or imperfections such as cracking, slight crushing, and small dents may occur during shipment/carrier travel. These minor issues only affect the aesthetic of the item and not the usability and therefore, they will not be eligible for an exchange. Major or severe damage will need to be reviewed to be considered eligible for replacement. You will need to submit a photograph of the product's condition in the exact state it was in when it arrived within three days of the carrier's confirmed delivery date. Leave the product inside the box and do not open or tamper with the packaging before photographing the damage.
Alternative Cosmetics is a luxury bath and body company that produces high quality bath and skin care products made locally in Edmonton Alberta.
We’ve always believed in the idea that what we put onto our skin should always be of extremely high quality. As it should be! Everyone’s face and body are a work of art and we wanted to create magical products that help you get in the mood and go nude.
It's SO important to take even just a few minutes a day to take care of your mental, emotional, and physical health. Whether it's taking a long hot bath, or sparking up that joint after the kids have gone to bed, our goal is to create products that help induce you to crack down and love your soul, body and mind.
Through countless hours of research and experimentation with different formulas, we came across the incredible properties of hemp. Hemp, which is a strain of the Cannabis Sativa plant, has specific natural oils that are not produced by the body, but are fundamental in skin health, helping with aging skin, moderating oil production and keeping the face and body at a perfect moisture.
We pride ourselves in using professional developed recipes containing only skin nourishing goodness. Free from sulphates, parabens and vegan friendly options!
You'll notice every single product that comes into our hands infused with love. We feel it's equally as important for us to work with and partner with suppliers and companies who share the same values as we do.
So here we are. Don’t take our word for it, try it yourself. If you love it like we do, tell someone about it. If not, we don’t blame you. Some secrets are best kept for ourselves.
CANNABIS INFUSED BATH BOMBS COMING SOON!
Meet Celine, the CEO and Founder, a sassy and lil' badassy self-care enthusiast who shares her love for all things self love and cannabis. As a busy mom of 4 who started this company knitting baby hats to keep herself busy after the birth of her first child, Alternative Cosmetics then evolved from a small knitting hobby, to making soap in her kitchen to now one of Edmonton's top bath and body brands.
Next is Cory, Celine's husband who plays a crutial part in our packaging and delivery department. You can find him packaging our products and your orders.
Meet Heather, our assistant and brand ambassador. When she is not helping hand making bath bombs or packaging orders, you can find her at social media bringing awareness to cannabis and all things bath!
We wouldn't be able to showcase our amazing products without the aid of professional photography done by Monica from Gracious Chaos Photography.